Terms of Service and Policies
 

- Late fees may occur for late check-out at management's discretion. 

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- Any guests that have been requested to leave are not eligible for a refund.

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- Any damages, late fees or additional charges for cabin bookings may be deducted from the card details provided for the booking and a notification email will be sent if guest is unreachable via the contact number provided within 8 hours of check-out. Any other on site damages are required to be paid in full before guests departure.

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- Valid card details, email address and mobile phone number are a requirement upon booking cabins.

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- Payment is due at check-in, if booking has not been paid, check-in will not be possible.

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- Mobile contact numbers are required for all bookings. 

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- Guests must be over the age of 18 years old to book a site or a cabin. 

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- After hours arrivals are required to pay and check-in over the phone prior to 6pm on the day of the booking. The amount paid is non-refundable. 

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- Cabins are required to be left in a reasonably tidy manner. Any overly dirty cabins may be subject to a cleaning fee of $100.

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- $100 cleaning fee also applies to any pet mess left behind in our pet friendly cabins. 

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- 10km speed limit is enforced within park grounds.

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- Smoking is not permitted in our cabins or within 4 meters of doors and windows of cabins, anyone smoking within these parameters may be subject to a $300 fine.

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- Smoking is not permitted around any common areas within park ground.

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- Personal fire pits are not permitted on park grounds, A communal fire pit is available to use and gets lit by staff conditional of weather and restrictions.

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- Any keys not returned to the key box upon departure may incur a $20 replacement fee.

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- All early arrivals and late check-outs must be previously organised at the time of booking.

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- Early arrivals for sites are from 10:30am to 12:00pm, A $10 early arrival fee will incur.

Late check-outs for sites are from 10:00am to 11:30am, A $10 late check-out fee will incur.

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- Late Check-out for cabins are between 10:00 am and 11:00am, a $20 fee will incur.

 

- Late and early fees to be enforced at the discretion of management.

 

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Pets:

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 - Animals are not permitted on any furniture in the animal friendly cabins. 

 

- Dogs are required to be on a lead at all times within the park.

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 - Pets are not to be left unattended at sites or in cabins. 

 

- Pets are not be left in cages or tied up outside cabins,

we have pet friendly options if available, pets must be inside and supervised. 





Cancellations and Refunds:


- We do not provide refunds for poor weather or early departures.

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- All Deposits or early payments made for bookings are non-refundable.

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- No charge applies for cancellation of cabins if 48 hours notice prior to booking date has been given.

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- If cancellation occurs within 48 hours of booking date a 25% surcharge will be required to be paid for the first 48 hours of the booking total.

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-If booking is made within 48 hours of arrival date, 25% of the booking must be paid at time of booking and will be non-refundable if cancellation occurs.


- All deposits are on a non refundable bases.

Credit may be applied but is to be used within the designated time period and at management discretion.

 

 


Failure to comply with TOS and Policies. 
Any failure to follow our TOS and or Policies may result in you and or party being asked to leave site. 
This is at the discretion of staff on the day. 
The no refund policy remains if you are asked to leave due to failure to comply with the TOS and Policies.

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