Terms of service

•  Late fees may occur for late check-out at management's discretion. 

• All visitors are required to sign in either at the office, online or via the QR code on the office door upon arrival.

• For the benefit of all guests, visitors must leave by 9pm.

• Visitor parking is outside the park.

• Maximum 4 visitors per site at a time. 

• Visitors of guests who wish to make full use of park facilities, eg - swimming pool/showers, a $5 fee will apply. (coming by for a cuppa and a chat and to use the toilet is free we aren't total monsters.)

• By making a booking, the guest agrees that reasonable charges arising from damage, excessive cleaning, lost keys, unauthorised pets, smoking, late fees or other breaches of these Terms of Service may be charged to the card provided for the booking, where permitted by law.

• Any applicable charges will be based on the costs incurred by the Park or the fees specifically outlined in these Terms of Service.

• A notification email will be sent if a guest is unreachable via the contact number provided within 8 hours of check-out.

• Any other on-site damages or charges that cannot be charged to a card must be paid in full before the guest's departure.

• Guests must be considerate of other guests and keep noise to a reasonable level at all times.

• Excessive noise, parties, disruptive behaviour, abusive or threatening behaviour, or behaviour that unreasonably disturbs other guests or Park staff is not permitted.

• Management may require guests who breach these rules to leave the Park without a refund or credit.

• Payment is due at check-in, if the booking has not been paid, check-in will not be possible.

• Mobile contact numbers are required for all bookings. 

• Guests must be over the age of 18 years old to book a site or a cabin. ​​​

• Valid card details, email address and mobile phone number are required when booking a cabin.

• Payment: The remaining balance of the stay is payable in full at check-in. Any extension to the booking must be paid in full at least 24 hours before the original scheduled check-out date.

• Cabin cleanliness: Cabins must be left in a reasonably clean and tidy condition. Where additional cleaning is required beyond normal departure cleaning, a $100 cleaning fee may be charged.

• Pet mess: A $100 additional cleaning fee may be charged for excessive pet mess or cleaning required as a result of a pet staying in a pet-friendly cabin.

• Smoking: Smoking is not permitted inside cabins or within 4 metres of cabin doors or windows. If smoking occurs within these areas, a $300 cleaning and deodorising fee may be charged to cover the additional cleaning and treatment required.

• Keys: Keys must be returned to the designated key box upon departure. A $20 replacement fee may be charged for keys that are not returned.

• Pets: Dogs are only permitted in designated pet-friendly cabins. Evidence of a dog having stayed in a cabin that is not designated as pet-friendly may result in a $200 additional cleaning fee being charged.

• Cabin occupancy: The maximum number of guests permitted in each cabin is determined by the cabin's approved occupancy. This maximum includes infants and children. Guests must not exceed the approved occupancy of the cabin.

• Pool towels: Pool towels are not provided. Towels supplied in the cabin are for cabin use only and must not be taken to the pool or other areas of the Park.

• Exceeding occupancy: If a cabin is occupied by more guests than the approved maximum, the guests may be required to leave the Park without a refund.

• Extended stays: For bookings of more than one week, a cabin refresh, including fresh sheets, towels and cleaning, is available on request. Please contact reception to arrange this service.

• Damage and additional charges: The person who made and paid for the booking is responsible for any damage, excessive cleaning costs, missing items, lost keys or other charges incurred during their stay, subject to applicable law and the terms of the booking.

• Smoking is not permitted in any common areas within the Park grounds.

• Smoking is not permitted inside cabins or within 4 metres of cabin doors or windows. If smoking occurs within these areas, a $300 cleaning and deodorising fee may be charged to cover the additional cleaning and treatment required.

• All cigarette butts must be disposed of appropriately and must not be disposed of inside cabin bins. Failure to do so may result in additional cleaning costs being charged and/or the guest being asked to leave without a refund.

• Personal fire pits are not permitted on park grounds, A communal fire pit is available to use conditional on weather and restrictions.

• Please only use Gas / Electric BBQs or hotplates. This is for the comfort of all guests, we have multiple BBQs on site to use.

• 10km speed limit is enforced within park grounds.

• Visitor parking is outside the front of the park. Visitor vehicles may be permitted at sites depending on site congestion and under management's discretion. 

• Each site/cabin has space for 1 vehicle, most sites/cabins can suit a small rigid, and other arrangements may be organised at the time of booking. Any extra vehicles will be required to be parked outside the front of the park, outside of our boom gate, to avoid congestion and allow swift emergency service access throughout the park.

• Max GVM of any vehicle on site is 10T. This is to protect park infrastructure and tranquillity. 

• E-bikes and e-scooters are not permitted to be ridden on site. Charging of batteries is also not permitted.

• Helmets must be worn at all times when riding or skating. Adult supervision is required.

• After-hours arrivals are required to pay and check in over the phone prior to 6 pm on the day of the booking. The amount paid is non-refundable. ​​

• All early arrivals and late check-outs must be previously organised at the time of booking.

• Early arrivals for sites are from 10:30 am to 12:00 pm, A $10 early arrival fee will incur.

• Late check-outs for sites are from 10:00 am to 11:30 am, A $10 late check-out fee will incur.

• Late Check-out for cabins is between 10:00 am and 11:00 am, a $20 fee will apply.

• Late and early fees are to be enforced at the discretion of management.

• Deposits: Where a deposit is required, the deposit will be 25% of the total booking price and is non-refundable.

• Online bookings: Online bookings are paid in full at the time of booking. For cancellations made more than 7 days prior to arrival, the 25% deposit will be retained, and the remaining amount will be refunded less a 1.7% processing fee and $5 administration fee. No refund will be provided for cancellations made within 7 days of arrival.

• Other bookings: For bookings where a deposit has been paid, cancellations made more than 7 days prior to arrival will result in the 25% deposit being retained. No further payment will be required. Cancellations made within 7 days of arrival will result in all amounts already paid being retained, with no further payment required.

• Early departures: No refunds or credits will be provided for early departures or unused nights.

• Poor weather: No refunds or credits will be provided due to poor weather or weather-related conditions.

• Guests requested to leave: Guests who are requested or required to leave the property by management due to a breach of the park's terms and conditions, unacceptable behaviour, or other management decision will not be eligible for a refund or credit.

• Credits: At management's discretion, a credit may be offered in exceptional circumstances. Any credit must be used within the designated validity period and is subject to any conditions specified by management.

• Stay 7 Pay 6: The complimentary 7th night provided under the Stay 7 Pay 6 promotion has no cash value and is not refundable or redeemable for credit.

• Swimming pool hours are simple, if it's pool season and if the suns up you can swim. We close the pool when it gets dark for safety reason.

• We do not allow any glass within our pool yard, if something gets broken it's a bigger job than just picking up the pieces, and noone wants that headache so please respect the rules.​

• ALL children 12 and under need to be accompanied by an adult inside the pool yard. 

• We do not supply pool towels, so you will have to use your own. Our cabin towels are designated for in cabin use only.

We know you love your pets, we love ours - not everyone else does. If you want to stay at our park, you will need to sign and promise to follow these guidelines.

• Pets are welcome on all caravan and camping sites and a couple of specific pet-friendly cabins.

• Your pet must be leashed at all times whilst not in your van, tent or specific pet-friendly cabin.

• A leash must be no more than 2 metres in length. The only exception to being off leash is if you have a secure enclosed area for your pet within your caravan, annex or site.

• Pets are not permitted on any furniture within our pet-friendly designated cabins, or an additional cleaning fee may be applied.

• Pets must be supervised at all times and never left unattended, including inside a tent, van or specific pet-friendly designated cabin. Take your pet with you whenever you leave the Park.

• Pets are not permitted in the office or within 4 metres of the office entrance. We have pets living in the office, so please keep your pet at least 4 metres from the office door at all times.

• Please do not take your pet to visit our animals in the farmyard - your dog might like it but it distresses our animals.

• Pets must reside inside your accommodation overnight. They are not permitted to be tethered or crated outside of any accommodation option.

For health and safety reasons:

• Pets visiting our Park must have valid vaccination certificates and be free from fleas.

• Pets are not allowed in the pool area or camp kitchens.

• Pets must not be washed or cleaned anywhere within the Park, and any pet-related accessories such as beds and blankets should not be washed or cleaned within the Park.

• Owners are 100% responsible for immediately picking up and disposing of their pet's waste.

• Do not allow your pet to urinate or defecate on any other guest's site or property.

• Pet runs/cages cannot be left on the slabs for an extended period of time.

• It is the pet owner's responsibility, and the pet owner's alone, to control and manage their pet. If, in the view of Park Management, this has not happened to an acceptable level, the owner and the pet will be asked to leave. If you are asked to leave, you will not receive a refund.

(The Park holds no responsibility for any pet-related incident.)

We reserve the right to decide the following:

• The pet is under control.

• The lead is of suitable length.

• The pet run/cage is fit for purpose.